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How far have AI services in the financial sector come? A visit to Korea Fintech Week 2025

This article was automatically translated by AI. There may be errors compared to the original Korean article.  Read original in Korean →

[비즈한국] The curtain has risen on "Korea Fintech Week 2025," a fintech industry exhibition hosted and organized by the Financial Services Commission and the Korea Fintech Center. This year's event is the largest to date, featuring 128 domestic and international fintech companies, financial firms, and institutions. With the fintech and financial industries eyeing artificial intelligence (AI) as a future growth engine, we took a look at the new AI services unveiled by major domestic financial companies at the event.

At Korea Fintech Week 2025, held at the aT Center in Yangjae, Seoul, from November 26 to 28, major domestic financial companies showcased AI services by affiliate. Photo = Reporter Shim Ji-young
At Korea Fintech Week 2025, held at the aT Center in Yangjae, Seoul, from November 26 to 28, major domestic financial companies showcased AI services by affiliate. Photo = Reporter Shim Ji-young

Korea Fintech Week 2025 is being held at the Seoul Yangjae aT Center from November 26 to 28 under the theme "Fintech X AI, Adding Taste to Finance." The exhibition hall is composed of four sections—Fintech, Finance, Global, and Cooperation—where visitors can check out the latest fintech technologies and industry trends. Seminars featuring domestic and international experts and institutions are also being held throughout the event.

The keyword for this year’s Fintech Week is artificial intelligence (AI). The Finance Pavilion features booths from KB Financial Group, Industrial Bank of Korea (IBK)024110, iM Financial Group, NH NongHyup Bank, Shinhan Financial Group, Woori Financial Group, Hana Financial Group, KakaoBank323410, and Samsung Financial Networks. Major financial groups showcased AI services developed or launched by their respective affiliates.

NH NongHyup Bank unveiled an AI Smart ATM (STM) set to be pilot-operated at select branches starting in January 2026. The STM allows users to perform financial tasks via voice commands. Additionally, because it uses facial and palm vein recognition for identity verification, customers can conduct financial transactions even if they accidentally forget their card or bankbook.

NongHyup Bank also introduced AI-based investment style analysis, card recommendation, and travel photo production services. All these are unreleased services, with their official introduction pending future customer feedback. The investment style analysis service constructs an investment portfolio based on "NBTI," a proprietary 16-type system created by NongHyup Bank. After taking the NBTI test, users can receive an analysis of their investment tendencies via AI and get recommendations for suitable financial products.

Woori Bank unveiled an "Inclusive Finance" AI kiosk that enhances accessibility for vulnerable groups such as the disabled and the elderly. The kiosk allows for screen configuration and height adjustment to suit the user, while AI monitoring prevents financial accidents like voice phishing. A camera mounted on the kiosk analyzes the user’s mobile phone screen to detect if they are following instructions from a phishing scammer. At this event, Woori Financial Capital also debuted an AI-powered vehicle recommendation service, which suggests lease vehicles based on personal preferences and provides an estimate of monthly payments.

Standing out at the Shinhan Financial booth was Jeju Bank’s ERP banking service, which integrates with Douzone Bizon’s ERP (Enterprise Resource Planning) and is scheduled for release in March 2026. Jeju Bank demonstrated a corporate fund management service through an AI agent within the ERP banking system. An on-site staff member stated, "The AI fund management service is under development and will be released after the ERP banking launch."

ERP banking analyzes the financial status of companies using Douzone Bizon's ERP and provides solutions tailored to the business. For example, if a company has surplus funds, the AI analyzes the finances and recommends suitable deposit products. Conversely, if funds are tight, it suggests loan products appropriate for the company's situation. Companies can even sign up for products directly within the ERP banking interface.

KakaoBank demonstrated new services such as AI Transfer at Korea Fintech Week 2025, which were launched on November 24. Photo = Reporter Shim Ji-young
KakaoBank demonstrated new services such as AI Transfer at Korea Fintech Week 2025, which were launched on November 24. Photo = Reporter Shim Ji-young

KB Financial utilized AI agents for real estate analysis, insurance consultation training, card recommendations, and investment analysis, respectively. The group did not unveil bank-level AI services. KB Insurance is using a solution from Socind, an AI communication coaching company. It is used to train employees who deal directly with customers, such as insurance planners and sales representatives, on customer response methods through virtual training with AI.

iM Financial also presented AI agent banking. It is a service where an AI assistant comprehensively analyzes the assets of iM Bank customers, including debt, deposits, and real estate. When customers are unsure how to manage their cash assets or want to predict future expenses, they can ask the AI assistant and receive answers tailored to their personal financial status. An on-site staff member explained, "The AI agent banking demonstrated here is a demo version still in the development stage, and the AI is calibrated to the level of a first-year bank employee."

Hana Bank unveiled an AI pension investment solution scheduled for release in February 2026. If a user presents a plan on how much and over how many years they wish to receive their pension after retirement, the AI constructs an investment portfolio accordingly. It is notable for providing the probability of goal achievement and realistic measures to increase the feasibility of retirement plans.

KakaoBank set up an experience booth featuring AI Transfer, AI Search, and AI Face Recognition for mobile ID verification. Unlike other companies that brought pre-release services, all three services have already been implemented in the KakaoBank app. Among them, AI Transfer is a new service launched on the 24th; when a user types the name of a recipient, it analyzes past transfer history to suggest relevant accounts.

While financial companies competitively showcased new AI-powered services, Financial Services Commission Chairman Lee Bok-hyun, who attended the opening ceremony on the 26th, stated that the financial sector must lead the "AI Transformation" and promised active support. Chairman Lee said, "AI is one of the most important national strategic elements at this moment," adding, "I believe the financial sector's AI transformation will become a catalyst for South Korea's new growth engines."

Chairman Lee added, "We will promote large-scale investments and organize infrastructure so that finance can lead the AI transformation. We will create a 150 trillion won National Growth Fund to lead AI in finance. We will also build a financial AI platform to support the development and verification of convenient and safe AI financial services, creating a foundation for a major transformation."

The financial authorities plan to create an investment environment where venture companies like fintech firms can grow, and induce new investments by creating a 5 trillion won scale-up fund (a fund for scaling high-growth companies) over five years. Furthermore, Chairman Lee mentioned, "We will swiftly prepare legislation containing a regulatory framework for stablecoins for the healthy development of the digital asset ecosystem."

This article was automatically translated by AI. There may be errors compared to the original Korean article.
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